Joining information for Adventure Tours starting in Hanoi, Vietnam Joining City Address Clients joining tours in Hanoi from 29/06/10 to 15/01/11 will now be starting at the following hotel. This will include any pre tour accommodation booked through Tucan Travel. Hong Ngoc 3, If you have booked pre tour accommodation, you will also be staying at this hotel. Please check your tour vouchers for confirmation details. If you have not yet booked pre tour accommodation and wish to book direct with the hotel, please make sure you specifically select the Hong Ngoc 3 hotel at the above address. Airport transfers in joining and departing cities are not included but can be booked through Tucan Travel at an additional cost. Transfer prices are listed on our website. Please note: If you have booked an arrival transfer with us and you are going to be delayed more than two hours, you must advise us of the delay at least 6 hours before arrival. If we are advised in time, we will make every effort to reschedule your transfer and your driver will be asked to wait for two hours after your new expected arrival time. However if we are not made aware of any change, the driver will only wait for two hours after the original scheduled arrival time and after this point it will be up to you to arrange transport to your hotel at your own expense. Please contact us on the emergency contact address below if you are likely to be delayed. These numbers are a service for emergency calls only. We respectfully request that you consider the urgency of your enquiry. Non-urgent enquiries should be made during office hours. Visit contact us page for office hours. If you would prefer to make your own way to and from your hotel, an official taxi to our hotel in Hanoi will cost approx. US$10-15 (240,000 VND). The taxis should work on a metered system, please make sure they set the meter when you first enter. If they refuse or do not have one, you must set the price before you begin your journey. Our joining hotel is in a very busy area of town, set amongst the tourist area and close by to the markets, restaurants, bars, and shopping. The taxi driver will be able to pull up outside the hotel and stop if there is not much traffic. Joining Your Tour Day 1 of all our tours is simply an arrival day, with no organised activities, so you will have some free time to relax or see some of the local sights. You should find some local information (e.g. a few good places to eat and drink, do laundry, etc.) on the hotel notice board. Your tour leader will be staying in the hotel and should have put up a welcome note to let you know what room s/he is in. A pre-departure meeting is usually held in the afternoon or early evening of day 1. You will need to bring the following important items to your meeting with the tour leader: Click here to find out where you can get US$ for your local payment. The hotel serves breakfast in the café next to reception (breakfast is not included). The hotel has safe deposit boxes for your use (you will get an itemised receipt). Please leave all of your important documents, money and travellers cheques here when you go out but remember to carry some form of ID and a photocopy of your passport with you. It is advisable not to wear chains or expensive looking watches or jewellery while in major cities. You should also keep your camera concealed when not in use and carry daypacks on your front for extra safety. Crime in South East Asia is not as bad as its reputation but you must be sensible and alert. Enjoy your tour with Tucan Travel!Before leaving home please make sure you have received ALL of the following information from your booking consultant (please note: information marked with an asterisk can also be downloaded from our website at www.tucantravel.com)
The pre-departure booklet is full of useful information and will answer the numerous questions you will have as you prepare for your tour. It is the place to look for guidance on travel documents, health & safety, packing and what to expect from your style of tour. You will also find a list of recommended reading material relevant to your tour.
The tour dossier will give you important information specific to your tour and will provide you with a detailed description of the itinerary.
The country dossier(s) contain essential information about visas, arrival transfers, spending money & costs, taxes & tips, climate and local food etc.
Please be sure to check the latest news section of our website and download a copy of the pre departure information close to your departure date, in case of updates or changes which may affect your plans.
The optional excursions guide details all of the optional activities available at each destination along your tour. This will enable you to plan your budget and itinerary accordingly.
PLEASE MAKE SURE YOU READ YOUR BROCHURE, PRE-DEPARTURE BOOKLET AND TOUR DOSSIER THOROUGHLY!
39, Hang Bac Street,
Hoan Kiem Dist,
Hanoi,
Vietnam
Phone: (+84) 904 428 387
http://www.hongngochotel.com/?hn=h&hotelID=3
Arrival in Hanoi
When arriving at Hanoi International Airport we recommend that you obtain some Vietnamese Dong (VND) as soon as you arrive. There are international ATM machines inside the airport, as well as money exchange offices offering a good rate. The rate will always vary slightly depending on where you go, it may be worth changing a small amount of money at the airport for your transport, and then finding a bank or money exchange within the town centre.
Celine Fortin (+66) (0)89 041 3304 (mobile phone)
Tucan Travel Destination Manager Bangkok, Thailand.
Last Updated 24/06/10
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