Your Financial Protection
Book your adventure holiday with confidence
Safeguarding your adventure holiday is important to us. We adhere to strict industry standards so you can be sure your adventure holiday is secure and fully protected.
Tucan Travel is a member of the Association of Independent Tour Operators (AITO). The association is an alliance of around 150 companies dedicated to the provision of quality products, high standards of personal service and customer satisfaction.
The association also offers an independant dispute settlement service for customers. You can read the Charter that Tucan Travel must adhere to here or visit the AITO website at www.aito.co.uk.
As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Tucan Travel has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.
In the event of Tucan Travel's insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Tucan Travel.
In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled you may be able to continue your holiday or claim repatriation to the starting point of your non-flight package.
Tucan Travel is ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 6855. This applies to International and/or National flight inclusive tours or components for clients based in the UK.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.
Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
AFTA Travel Accreditation Scheme (ATAS)
Tucan Travel is a member of ATAS (AFTA Travel Accreditation Scheme) which is administered by the Australian Federation of Travel Agents (AFTA). ATAS travel agents have met strict standards and criteria in order to become nationally accredited. Their accreditation means they are the best in the industry, financially viable, credible, well trained & professional businesses. This means you can book your travel knowing you’re in the safe hands of a trusted and reputable travel agent. See www.atas.com.au for more information.
Tucan Travel is a member of the the Association of Canadian Travel Agencies (ACTA), a non-profit, membership based organization representing the retail travel sector of Canada's tourism industry. They provide advice and assistance for Canadian travellers who book with their members.
Tucan Travel is a member of the the Travel Industry Council of Ontatio (TICO), a non-profit organisation responsible for enforcing the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05. Tucan Travel's membership numbers are TICO #50022689/50022690
Association of British Travel Agents (ABTA)
From the moment you book with an Association of British Travel Agents Member they’re there to give you advice and assistance. They can also explain how to protect your travel arrangements, so you don’t lose out if your service provider fails financially, and they can help in the unlikely event that things go wrong.
For further information, visit the ABTA website at www.abta.com
Australia and New Zealand Bookings
All components purchased through Tucan Travel's Australia office are protected by a client trust account where monies are held until your departure, or the full cost of your services have been paid for by us. This relates mainly to bookings from Australia and New Zealand.