Enquire About This Tour Code QYC Quetzal Highway
Duration: 10 Days Route: Antigua to Cancún Style: Worldwide Adventures Price from: US$1,029.00
A short but sweet adventure taking in the highlights of Guatemala, Belize and Mexico. Enjoy wildlife spotting in the jungle surrounding the Mayan temple complex of Tikal. Get off the beaten track down Rio Dulce to explore the traditional fishing village of Livingston, then head for picturesque Flores in the centre of Lake Peten Itzá. Adventure options await in San Ignacio, then relax the island way on Caye Caulker before heading north for Cancún, the Mayan Riviera.
The tour that we operate in the reverse direction is Quetzal Highway (QYA).
Tour Dossier Introduction
- Dossier Last Updated: 19-10-2016
- Tour Code: QYC
- Duration: 9 nights / 10 days
- Joining City: Antigua
- Departure City: Cancún
- Nearest Joining International Airport: Guatemala City La Aurora Intl Airport (GUA)
- Nearest Departing International Airport: Cancun International Airport (CUN)
Please check this document just before departing in case of last minute changes to your tour.
Rio Dulce boat tour to Livingston
Guided tour of Tikal ruins
9 night(s) in hotels
Travel by local public bus, boat, taxi, on foot
Tucan Travel tour leader, English-speaking local guide(s) on included excursions
What's not Included
International flights to/from the start/end of your tour and departure taxes
Tips on included excursions, visas, travel insurance, personal items and single rooms.
Airport transfers and pre and post tour accommodation
Spending money – budget for meals, snacks, drinks, limited souvenirs, laundry, tips and any extras
Optional excursions - Please see the optional excursions on the dossier page for a comprehensive list of optional activities and excursions available on this tour.
Day 1 to 1 - Arrive Antigua
A UNESCO World Heritage Site, Antigua is one of the most delightful colonial towns in Central America. To fully explore this beautiful town, we recommend booking pre-tour accommodation before the start of your tour.
The local indigenous can be seen throughout the cobbled streets and plazas of the city in their colourful costumes, selling their crafts and textiles. As the cultural centre of Guatemala, Antigua is an ideal place to experience the traditional music, architecture and art of the country. Rich in ornate churches, convents, parks, plazas, cafés, restaurants, bars and colourful street markets and surrounded by awe-inspiring volcanoes, Antigua is one place you will never forget.
Optional Excursions:Pacaya volcano climb – US$20 • Walking tour – US$25
Accommodation: 1 night(s) in hotels
Day 2 to 2 - Rio Dulce
We depart Antigua by mini van to the river town of Rio Dulce where we overnight in cabins right on the water.
Accommodation: 1 night(s) in hotels
Day 3 to 3 - Flores
This morning we can enjoy a boat tour along the 23 kilometre stretch of waterway to Livingston allows you to experience one of the most scenic areas of Guatemala. Livingston is situated at the mouth of the Rio Dulce, where it joins the Bay of Amatique, and is inhabited by the Garifuna people. This lively little town has a Caribbean atmosphere different to the rest of Guatemala and is a great place to try the delicious local specialty tapado (seafood coconut soup) and listen to the local African-style punta music.
We continue to the charming island-town of Flores, the last town to be conquered by the Spanish and situated in the centre of Lake Peten Itzá.
Included Excursions: Boat tour to Livingston
Accommodation: 1 night(s) in hotels
Day 4 to 5 - San Ignacio
Flores is our base for exploring the breathtaking Maya site of Tikal which is regarded as the greatest city of the Maya world and is nestled deep in the jungle. This complex is one of the biggest Maya sites discovered, and you will have most of the day to explore and learn about the flora, fauna, and amazing Mayan history with our knowledgeable local guide.
The area around Tikal has been declared as the Tikal National Park and the preserved area covers 570 square kilometres. The ancient city has been completely mapped and at its height covered an area greater than 16 square kilometres, with more than 3000 structures. Today the main centre covers an area of approximately two and a half square kilometres. As you wander the site, you will see several tall mounds which are temples that have not yet been excavated, and you will have the opportunity to climb some of the tallest Mayan temples.
The emphasis was on height when creating these imposing structures because the Maya believed the higher the building, the closer they were to the gods. Around Tikal there is a lot of animal life, and if you're lucky, you will have the chance to spot the noisy howler monkeys, pizotes (a racoon-like animal), exotic birds such as toucans, and much more!
This afternoon we continue on to San Ignacio referred to as "Cayo" by the locals, this agricultural centre is also known to be the 'adventure' and 'nature' capital of Belize. The surrounding jungle, wildlife, waterfalls, rivers and caves, have created the ideal location for the numerous optional excursions that are available, from canoeing downriver and tubing through caves, to visiting the famous caves Actun Tunichil Muknal, where they found untouched Mayan ceremonial and sacrificial remains.
Included Excursions: Tikal Ruins Optional Excursions: Tubing – US$100 • ATM Caves – US$95 • Canoeing – US$85 • Caracol Ruins, the largest and most important Mayan ruin site in Belize – US$95 • Mountain Pine Ridge Reserve – US$85
Accommodation: 2 night(s) in hotels
Day 6 to 7 - Caye Caulker
Leaving San Ignacio, we take a local bus through the centre of Belize to Belize City, where we catch a water taxi out to the Cayes (mangrove islands). Belizeans know how to relax, and hopefully the locals' expertise on relaxation will be contagious during your stay on Caye Caulker. If not, there are signs to remind you to "Go Slow", "Take it easy", and even "No shirt, no shoes, no problem". We spend a couple of very laid back nights on Caye Caulker, where you can throw away your shoes to wander the sand filled streets, spend the evenings eating seafood, drinking cocktails, and listening to reggae music in one of the bars.
During the day we can organise a range of different optional snorkelling trips for you, such as to Shark and Ray Alley, where you can swim within a few feet of nurse sharks and majestic sting rays, or weather dependent, you may have the opportunity to swim with sea-cows! Another optional snorkelling tour takes you out to Hol-Chan Marine Reserve where you are guaranteed to see lots of colourful fish and interesting reef formations. Qualified divers can explore the so-called bottomless "Blue Hole", made famous by the explorer Jacques Cousteau (please note: this optional excursion does not go every day, check locally for availability). Other options include sunning yourself, riding a bike around the island, or trying your luck at fishing. If you are lucky, you can take your catch to one of the local restaurants so they can BBQ it for you.
Optional Excursions: Half/full day Caye Caulker snorkelling – US$45-80 • Manatee combo tour. Visit the breeding and feeding area of the manatees and also stopping at 3 locations in the reserve to snorkel. – From US$70 • Scuba diving in the Blue Hole – US$290 • Night Snorkelling – US$70 • Flight over the Blue Hole – US$200pp (min 3 people)
Accommodation: 2 night(s) in hotels
Day 8 to 8 - Playa del Carmen
Crossing into Mexico we travel up the coast to the beautiful beach resort of Playa del Carmen. Relax on a white sand beach or take advantage of one of the several interesting optional activities available in the area such as visiting the island of Cozumel or the amazingly located Maya/Toltec ruins of Tulúm. There are also many 'cenotes' in the area. Cenotes (se-note-tays) are fresh water swimming holes connected to underground limestone cave systems once sacred to the ancient Maya.
From Playa del Carmen it's only a one hour bus journey to Cancún.
Optional Excursions: Tulum Ruins – MXN65 plus transport or MXN80 return • Cozumal day trip –US$24
Accommodation: 1 night(s) in hotels
Day 9 to 9 - Cancún
Until 1970 Isla Cancún (Cancún Island) had only three residents, the caretakers of the coconut plantation with only 117 people living in nearby Puerto Juarez, a fishing village and military base. The island was home to some of the Caribbean's most beautiful beaches and with the advent of mass market tourism it was an ideal location. Due to the reluctance of investors to bet on an unknown area however, the Mexican government had to finance the first nine hotels.
Today over two million visitors a year, come to Cancún to relax on one of the beautiful beaches in what is now known as the 'hotel zone' and to swim in the crystal clear turquoise waters. If the activity of Cancún becomes too much for you, you can always take a ferry out to the more relaxed Isla Mujeres or arrange a snorkelling or diving excursion.
Optional Excursions: Isla Mujeres – US$18 ferry • Xelha Theme Park - From US$95 • Xcaret Theme Park – From US$95 • Swimming with whale sharks (seasonal May - Sept) – US$140
Accommodation: 1 night(s) in hotels
Day 10 to 10 - Depart Cancún
Your adventure of a lifetime comes to an end today. If you have a late flight or have lengthened your stay by adding post tour accommodation you will have more time to explore the sights.
Day by Day Itinerary
|Day 2||Rio Dulce||B|
|Day 4||San Ignacio||Belize|
|Day 5||San Ignacio||B|
|Day 6||Caye Caulker||B|
|Day 7||Caye Caulker|
|Day 8||Playa del Carmen||Mexico|
(B - Breakfast, L - Lunch, D - Dinner included)
For tours that include the option of a single supplement, a ✔ will indicate in which destinations single rooms are available. This must be purchased prior to travel for those who would like their own room. The detailed and day by day itineraries above are provided in good faith and it is our intention to adhere to the published route. Changes may be made before or during your tour for operational or safety reasons or to incorporate improvements. Impromptu changes may also occur whilst you are travelling as a result of one-off circumstances such as an excursion being closed on a particular day, weather conditions or transport. Delays are rare but occur occasionally and for this reason and the reasons above this itinerary should be considered as a guide only. Published transport times are approximations and may vary depending on local conditions.
About this tour
On this tour you will be taking a variety of public transport options to get you from A to B. You will be staying in mainly locally owned hotels and guesthouses.
This tour has a maximum of 16 travellers with an average group size of 8-12.
All of our group tours are priced per person on a shared room basis (unless otherwise stated) meaning there is no compulsory extra payment for those travelling on their own.
I'd like my own room
If you are a solo traveller, a single room is available on most occasions at an extra cost. This must be booked in advance.
Joining your tour
Your joining location is:
Hotel Posada Los Bucaros
7a. Avenida Norte No. 94
Tel: (+502) 7 832 2346
Please note: Occasionally, some tours may stay at an alternative hotel located nearby. If this is the case, you will meet as normal at Hotel Posada Los Bucaros and you will be escorted to the alternative hotel, which may be Hotel Las Campanas or Hotel Casa Florencia.
The hotel has safe deposit boxes for your use (you will get an itemised receipt). Please leave all of your important documents, money and travellers cheques here when you go out but remember to carry some form of ID and a photocopy of your passport with you.
It is advisable not to wear chains or expensive looking watches or jewellery while in many Central American cities. You should also keep your camera concealed when not in use and carry daypacks on your front for extra safety.
Arriving in Guatemala City / Antigua
There is no airport in Antigua, Guatemala so you must fly to Guatemala City and then get a transfer, bus or taxi from Guatemala City to Antigua (45km). Please make sure that your flight is into Guatemala City, Guatemala, NOT Antigua in the Caribbean.
We recommend that you obtain some local currency (the quetzal) as soon as you arrive – although US dollars will usually be accepted. There are numerous international ATMs inside Guatemala City airport, as well as money exchange offices offering a good rate. The rate will always be slightly lower at the airport than in the city centre, but remember it may be inconvenient to find an exchange office open in the city.
Airport transfers are not included in the tour price and must be booked separately in advance through Tucan Travel. If you have booked an airport/hotel transfer with us, please look out for someone with a sign which has your name, Tucan Travel, or both after exiting the customs hall.
If you have booked an arrival transfer with us and you are going to be delayed by more than two hours, you must advise us of the delay at least six hours before arrival. If we are advised in time, we will make every effort to reschedule your transfer and your driver will be asked to wait for two hours after your new expected arrival time. However, if we are not made aware of any change, the driver will only wait for two hours after the original scheduled arrival time and after this point it will be up to you to arrange transport to your hotel at your own expense. Please contact us on the emergency contact details below if you are likely to be delayed.
Contact your arrival transfer:
Phone: 502 5200-0090
Making your own way
If you would prefer to make your own way to and from your hotel, taxi services are readily available within the immediate vicinity of the airport. These taxi services will be cheaper than a pre-paid service, however you may have to face bargaining and language barriers with the driver. Guatemalan taxis do not have meters, so you should agree on a price before getting into the taxi. A taxi to Antigua should cost US$20-25, but of course they will try to charge you more. A shuttle bus should cost approx. US$10 per person, and they usually need at least three people to depart. Public buses are very cheap, but extremely difficult to take if you don’t speak Spanish. Taking everything into consideration we do not recommend this as an option when you arrive into Guatemala City.
Driving time from Guatemala City to Antigua can take anything from 40mins to 2hrs depending on traffic and other circumstances. Whichever way you decide to make the journey, you should be prepared for crazy Guatemalan drivers. Even if you have a safe and slow driver for your vehicle, other drivers on the road may put you a bit ‘on edge’. Guatemalans tend to overtake on hair-pin curbs, drive at ridiculous speeds, and honk their horns a lot. Remember, this is all part of the adventure. It is a good idea to learn how to ask the driver to slow down in Spanish: Por favor, vaya más despacio (pronounced: por fa-vor, va-ya mas des-pa-cio).
When you arrive on day one of your trip, you should find some local information at the hotel lobby. Your tour leader will be staying in the hotel and should have put up a welcome note to let you know what room they are in. A pre-departure meeting is usually held in the afternoon or early evening of day one. You will need to bring the following important items to the meeting with your tour leader:
- Your passport, including any necessary visas and at least one photocopy to give to your tour leader
- Vaccination certificates if relevant to any destinations on your tour
- Travel insurance policy and a photocopy to give to your tour leader
- Your travel voucher
- Your local payment in US$ cash (Budget Expeditions only)
Missing the tour departure
If you miss the start of your tour, please ask at the reception of the hotel for a message from your tour leader which will give you instructions on how to catch up with the group. Any associated costs will be at your own expense (although, depending on the reason, you may be able to claim these from your travel insurance so ensure you keep all receipts).
If you know in advance that you are unlikely to arrive on time, please contact Tucan Travel immediately so we can inform the tour leader. Tucan Travel cannot be held responsible should your airline/boat/coach be delayed and we are unable to refund any unused portion of your tour.
Punctuality is very important and throughout the tour your tour leader will give you the time to meet in reception. Tour leaders will often post notes at reception with meeting times, so remember to always look out for these.
Although rare, delays can occur and we therefore advise you not to arrange your onward travel too close to the end of the tour. We take no responsibility for any missed flights or additional expenses If the group arrives late into the departure city at the end of the tour.
Emergency Contact Details
In the case of an emergency before you meet your tour leader, please contact Rolf Stanley, Latin American Destination Manager:
Tel: (+51) 984 76 21 64 (phone only)
In the unlikely event that you unable to reach the number above, please contact Sarah Field on (+51) 980 038 181
Please note that these numbers are a service for emergency calls only. We respectfully request that you consider the urgency of your enquiry. Non-urgent enquiries should be made during office hours. Please be considerate of time zones.
Keeping in Touch
Your tour leader will point out internet cafes in all major cities and towns and Wi-Fi may be available in some hotels. Mobile phones may not work locally depending on your network. If you have an unlocked phone you may be able to purchase a local SIM card. Hotel details, apart from the joining hotel, are not given in advance and are subject to change, so if someone needs to contact you urgently during your tour the best method is to contact our office who can pass a message on to the tour leader.
For personal spending money you should bring US dollars to use alongside the local currency, except for Cuba (see below). While bank cards provide a very good way to access funds overall, it is not recommended to rely on them as your sole source of funds as cash machines do not always work and may not be available in remote locations. We recommend you bring along a minimum of US$200 cash in small denominations (no $100 notes). Make sure all notes are the new style, and are not damaged, defaced, rubber stamped or written on, as many places will refuse them if they are not in perfect condition. It is a good idea to try to maintain a supply of small notes and change in the local currency for tipping or small purchases.
Please note: If you are travelling to Cuba, we recommend bringing Euros, as it is hard to exchange US dollars in Cuba. Please see the separate section in this tour dossier entitled 'Important Currency Information' for more information on the currency to use in Cuba.
Your spending money should cover some meals, optional excursions, souvenirs, drinks, laundry, border and airport taxes and any visas obtained locally. We provide guideline prices for optional excursions in the itinerary to help you budget, but ultimately the amount you will need to budget for your trip very much depends on your individual requirements. We recommend bringing extra money to cover emergencies or unexpected situations.
Tipping is a part of the life in Central America, but you should not feel obliged or pressured to tip if you have not received good service. A gratuity of 10% of the total bill is recommended in restaurants. Gratuities are usually expected for local guides on included and optional excursions. Tips are also appreciated by Tucan Travel tour leaders at the end of your tour and we recommend an average of $2-$4 per person per day for the duration of your tour. This is only if you feel that their service was up to standard and is completely at your own discretion.
The best advice when packing is to travel light and leave space for souvenirs in your bag.
It is important to bring luggage you can carry and lift comfortably, potentially up several flights of stairs in hotels where elevators are not available and between bus/train stations and hotels. There may be times when you have to get your luggage through crowded streets which may be cobbled or store your luggage in lockers. Luggage too large for lockers will have to be left insecurely or carried for the duration of the day.
We recommend a frameless backpack or a sports type shoulder bag which fits comfortably on your shoulders, as they are less bulky and easier to handle than rigid suitcases or framed backpacks. Suitcases are not suitable for our tours and are not recommended. Tucan Travel takes no responsibility for damage to your luggage while on tour. If your tour includes regional flights, there may be a weight limit to the amount of luggage you can take. Please see your detailed itinerary for more information.
In addition to your main bag, you will need a small daypack for your everyday excursions. Try to keep this bag as light as possible and make sure that all main sections of your bags can be padlocked. This daypack should have enough room to carry food and snacks for long hikes and treks and space to carry belongings for overnight excursions.
Sleeping bags are not required on this tour, but a sleeping bag liner/sleep sheet is optional if you wish to bring one along. Some passengers like to use them on long bus journeys and overnight trains.
Clothing and Footwear
We recommend packing lightweight and durable clothes including at least one pair of warm trousers and thinner sweaters/fleeces which you can layer. Nights can be cold in some locations such as Guatemala and San José at certain times of year, so it is a good idea to bring at least one pair of warm trousers plus several thinner sweaters / fleeces which you can layer. Please avoid military or camouflage-patterned clothing as it can cause problems and in some countries may be illegal.
Good, comfortable walking shoes are essential. These do not need to be expensive boots, but they should have good ankle support and grip, be worn in and ideally waterproof.
- A lightweight water/windproof jacket with hood
- East to pack wide-brimmed hat of cap
- Towel - you will need a towel for most overnight excursions
- Sandals or thongs/jandals/flip flops
There are usually laundromats or laundry services in or near most of our hotels. Hotel services can be pretty costly however your tour leader will be able to recommend cheaper options. If you wash clothes yourself take care not to be too obvious where you hang them as most hotels do not like guests washing and drying their clothes in the hotel rooms.
The power supply and plug types in Central America vary from country to country. The power supply in Belize, Guatemala, Honduras, Nicaragua, Costa Rica and Panama is 110-120 volts. Mexico is 127 volts and Cuba and Belize generally have 110V/220V dual voltage but you should check with the hotel. All countries typically use a two pin flat pronged plug (non grounded) or 3 pin grounded plug used in the United States. Belize may also use the British plug and socket type and Cuba may use the European standard. We recommend bringing a universal plug adaptor with you.
Health, Fitness & Safety
It is important to consult your doctor or travel clinic in good time before your tour departs to determine what vaccinations you require. You may need several vaccinations and/or malaria tablets and you should be aware that some inoculations require more than one visit and can take several weeks to administer. Always carry your International Certificate of Vaccination with your passport.
For areas with malaria, make sure you pack sufficient prophylactics for the duration of your tour and the incubation period after. As of 2013, the vaccination against Yellow Fever is only recommended in some parts of Panama. This must be acquired before departure and takes ten days for your body to build up a resistance. This certificate must be taken with you on your tour with a photocopy stored somewhere safe. You do not require a vaccination to enter any countries in Central America unless you are coming from a Yellow Fever zone.
Pack a Medical Kit
A medical kit is handy for minor wounds and ailments. In areas with limited or dubious medical facilities, an emergency medical kit containing sterile syringes is also advisable. By law our staff are not allowed to administer first aid or give drugs to travellers, so please be prepared with your own supplies.
If you are taking medication, please ensure you bring an adequate supply and a letter from your doctor to avoid potential issues at border crossings.
Fitness & Suitability
This is a public transport-based tour so it is essential that you be able to carry your bags over distances between bus and train stations and hotels, generally for up to 20 minutes. Disruptions happen and while your tour leader will make every effort to ensure your trip runs smoothly, patience, a sense of humour and willingness to get involved and help your tour leader are essential ingredients for a successful and happy group.
If you have any pre-existing medical conditions please let us know at the time you book or as early before departure as possible. Depending on the severity of the condition, you may be asked to produce a medical certificate from your doctor approving your participation in this tour. While this would only happen in very exceptional circumstances, if we consider you incapable completing this tour or you have concealed an existing medical condition which is affecting your ability to participate in the tour of Tucan Travel reserve the right to turn you away without reimbursement.
Safety & Security
Central America is generally safe, even more so in a group. Reasonable precaution is advised; do not bring valuable jewellery or watches (even fakes can catch the eye of a thief), do not walk by yourself at night, heed your tour leader’s advice and always keep an eye and a hand on your camera and bags in public places. Tucan Travel cannot accept responsibility for any valuables left in safe deposits in hotels or on public transport.
A word of warning: Do not take shots of military and police buildings or at borders. Some locals particularly dislike having their photos taken, especially some indigenous people in Mexico.
We have a minimum age on all of our Worldwide Adventure tours of 12 years old. Children aged between 12 and 18 must each be accompanied by a legal guardian or parent and we recommend that children have a companion of a similar age to them so that they have company along the way. While we do not have an upper age limit, the nature of our group tours can be very fast paced and travellers might be required to walk long distances, often in the heat. Please read through our Tour Suitability page or contact a member of our Reservations Team if in doubt.
For our Adventures for 20s & 30s, the age bracket is for those aged between 20-39.
If you would like to discover more about your destination, including history, geography, climate and language, please have a read of our country travel guides available here: http://www.tucantravel.com/destination-travel-guides/central-america-travel-guides.
Your passport should be valid for at least 6 months after you have finished your tour with sufficient blank pages for visas and immigration stamps. Photocopy your passport, leaving one copy at home and taking one with you on tour. If you lose your passport while on tour, you will be responsible for any expenses incurred such as extra accommodation and transport while replacing your passport and will not be entitled to a refund of any unused portion of your tour.
Before you depart you will be issued with a voucher for your tour and separate vouchers for any extra services such as airport transfers and pre/post tour accommodation. Please print these out and bring them with you. This dossier is updated regularly, so we recommend checking our website for the latest version just prior to the start of your tour.
The balance for your tour is due no later than 60 days prior to the start of your tour and no tour vouchers will be issued until this is received. In addition please send the following details at least 60 days before you depart:
- Passport number, date of issue, date of expiry, nationality and place of issue
- Your full name and date of birth
- Flight arrival details in your starting city
- Special requirements, e.g. special dietary requirements or allergies
Please let us know if you are travelling with another person on the tour but have made separate bookings and we will endeavour to make suitable rooming arrangements.
All countries have visa requirements that are subject to change at short notice. A general guideline for visa requirements is available here: http://www.tucantravel.com/before-you-go/visa-guide, but you must check with your local embassy or consulate for the very latest visa requirement information based on your nationality. It is your responsibility to ensure that you have all necessary visas for your tour. If you would like help applying for visas, we have recommended visa agencies on our visa page that we work with regularly.
Important things to check when applying for visas:
- Does the validity of the visa cover the duration of your time spent in the country?
- Do you require a single or multiple entry visa(s) for your tour?
- Are you required to show additional documentation when you arrive in a country? (Examples include proof of onward travel and travel itinerary)
Some visas are only valid for entry within three months of the date of issue which means on some of our longer tours the visa would expire before you are scheduled to enter the country. In these cases you must obtain the relevant visa during your tour. If it is necessary for you to obtain any visas en-route, please contact Tucan Travel or your travel consultant and inform your tour leader at the start of the tour. If you do not have the appropriate visas, Tucan Travel will not reimburse any expenses incurred in acquiring visas or any unused portion of the tour.
It is best to apply for visas in your home country if possible. If applying for visas by post, please allow plenty of time before departure and send your application by registered mail. Postal applications tend to be given a lower priority than in person applications and can take longer to process.
Special Note: If you have dual nationality it is advised not to obtain different visas in different passports. Although this may sometimes be cheaper, you may encounter problems at border crossings if your exit stamps from one country are not the same as your visa for the next.
Travel Insurance Policy
Travel insurance is compulsory for all tours. You must be adequately insured for medical, hospital, baggage and personal expenses, any necessary extra travel (rejoining tour or repatriation) as well as curtailment and cancellation.
We strongly recommend that all clients carry a copy of their full policy document with them at all times, together with any certificate showing the policy number and emergency contact details. Your tour leader will also ask for a photocopy of your insurance document, so please take this to the pre-departure meeting at the start of your tour. You will not be able to commence your tour unless you can provide proof of insurance to your tour leader.
- Tour Voucher & Vouchers for extra services
- Passport (with photocopies of information pages and visas)
- Tour Dossier
- Cash & credit/debit cards (best to take a mixture and more than one card in case one does not work)
- Travel Insurance Certificate and photocopy for tour leader
- Travel consultant's phone number and email address
- Proof of onward travel, ie airline ticket
Optional excursions are not operated by Tucan Travel and while every effort is made prices may not be up-to-date and are intended as a general guide to help you budget for your trip. Prices for vehicle-based excursions such as game drives are approximate based on the optimum number of participants and the actual price may vary depending on group size.
Sufficient safety equipment such as protective helmets and life jackets are sometimes not available or the standard may vary between destinations. Tucan Travel is unable to provide this equipment. This is particularly the case for activities such as horse-riding, caving, white-water rafting, bungee-jumping, canyoning and other similar optional excursions. If you intend to participate in an optional excursion you may like to consider bringing your own safety gear.
Excursions are run by a local operator or third party with both Tucan Travel and the Tour Leader acting as a booking agent only. Optional activities are not part of the tour and Tucan Travel’s booking conditions do not apply to them. It is your responsibility to ensure you have the correct travel insurance for the excursions you intend to take part in and Tucan Travel is not liable for any injuries incurred.
We work hard to ensure our tours are sustainably and ethically run. You can read our responsible travel policy and advice on how you can travel responsibly here: http://www.tucantravel.com/about-us/responsible-travel.
Our free Meet Up app, available on Facebook, on iTunes and Google Play is an opportunity to chat with others passengers before you depart or keep in touch when you arrive back from tour. Information on the app is available here: http://www.tucantravel.com/before-you-go/meet-up
Discover Tours & Extras
On many of our Group Tours, we spend one night in our arrival and departure cities. If you want to explore these cities more we can book pre and post tour accommodation, city tours and airport transfers for you. Price information can be found on the price page of each tour. We also have Discover Tours - short packages that can be booked alongside a tour or on their own and have been carefully designed to ensure you don't miss out on popular highlights.
The possession or use of illegal drugs will not be tolerated on our tours. When overseas you are subject to local laws and the penalties for breaking these laws can be harsh. In order to safeguard the interests of the group as a whole, our tour leaders have been instructed to insist that any person found with illegal drugs leave the tour immediately – without refund. The tour leader’s decision on this matter is final. If you need to carry certain drugs with you for purposes of medication, please inform your tour leader and ensure that you carry a copy of your prescription or letter from your doctor.