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Booking Conditions

Tucan Travel accepts bookings subject to the following conditions:

1. Your Contract with Tucan Travel

a) Terminology

Group tours are Adventure Tours, Overland Tours or Budget Expeditions. A component is an individual group tour or Tailormade Tours package or Add-ons package (a package is any combined services in a region during your entire stay in that region). Add-ons are any extra services including but not limited to: pre and post tour transfers, hotels and city tours; I'd like my own room; pre-packaged hotels and excursions; carbon offset scheme; supplements etc.

b) Deposits and Charges

  • Deposit - For group tours up to 27 days in length or Add-ons per person, per tour (or full payment if less than the deposit):
    £100; €150; CHF250; US$250; C$250; A$250; NZ$300
  • Deposit - For group tours of 28 days or more in length, per person, per tour:
    £200; €300; CHF500; US$500; C$500; A$500; NZ$600
  • Deposit - Expedition Cruises or Tailor-made Tours per person: 30 per cent of total booking amount. Minimum booking amount (unless booked with a group tour or Expedition Cruise) per booking:
    £200; €300; CHF500; US$500; C$500; A$500; NZ$600.
  • Deposit - Inca Trail Trek, Lares Trek, Train to Machu Picchu, Amazon Jungle in Peru (if optional) per person:
    £150; €190; CHF300; US$300; C$300; A$300; NZ$400
  • Deposit - Gorilla Trek per person:
    £250; €320; CHF400; US$400; C$400; A$400; NZ$500
  • Carbon Offset Scheme (optional) - For group tours up to 27 days in length, per person, per tour:
    £10; €15; CHF20; US$20; C$20; A$20; NZ$25
  • Carbon Offset Scheme (optional) - For group tours of 28 days or more in length, per person, per tour:
    £20; €30; CHF40; US$40; C$40; A$40; NZ$50
  • Charge - A change of departure date and/or component per person per component:
    £50; €75; CHF125; US$125; C$125; A$125; NZ$150. See clause 3a.
  • Charge - A change to add-ons per booking:
    £25; €40; CHF65; US$65; C$65; A$65; NZ$80. See clause 3a.

c) Flights

All flights purchased in addition to or in conjunction with your Component must be paid in full at the time of booking and are non-refundable.

d) Contract

To secure a booking Tucan Travel requires a non-refundable deposit priced as above, per person, per component. Full payment is required if travel is due to commence within 60 days (or within 90 days for Expedition Cruises or Tailor-made Tours). This payment is deemed to be confirmation that the client has read and accepts the Tucan Travel booking conditions. Clients booking through a travel agent or by telephone, fax, email or online will be deemed to have read the booking conditions and accepted them. A booking is accepted and becomes definite only from the date when Tucan Travel has confirmed acceptance by issuing an invoice. Errors or omissions on the invoice may be subsequently amended after advising the client in writing. It is at this point that a contract between Tucan Travel and the client comes into existence. Before your booking is confirmed and a contract comes into force, Tucan Travel reserves the right to increase or decrease prices. Tucan Travel reserves the right to decline any booking at our discretion.

The contract is between Tucan Travel and the client, being all persons named on the booking as travelling or intending to travel with Tucan Travel. The person making the booking (which is subject to these terms) warrants that he or she has full authority to do so on behalf of all persons named, and confirms that all such persons are fully aware of and accept these conditions.

The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of its respective courts. No employee of Tucan Travel other than a director has the authority to vary or omit any of these terms or promise any discount, reward or refund.

e) Carbon Offset Scheme

The Tucan Travel Carbon Offset Scheme is a voluntary donation on an “opt in” basis that is in addition to all deposits and charges. This amount is added to the invoice on request and is due when the client pays the final balance.

2. Payment of Components

The balance of all monies due, including any surcharges applicable at that time, must be paid not later than 60 days before departure (or 90 days before departure for Expedition Cruises or Tailor-made Tours). In the case of non-payment of the balance by the due date Tucan Travel will treat the booking as cancelled by the client and apply the appropriate cancellation charges.

Local Payments plus any local surcharges must be paid on Day 1 in the destination of travel or as instructed in the documentation or by local staff. Failure to pay will result in the client being excluded from the component without refund. Local surcharges are non-refundable for any unused elements of the component. Refer to clause 6 for further details. Monies paid to a travel agent are held on behalf of Tucan Travel whom is bound by these booking conditions in full.

3. Changes

3a. Changes by You

A change of departure date and/or component to another must be requested in writing by the person who made the original booking. It must also be accompanied by the administration charge per person per component (plus additional deposits if applicable), unless the request is within 60 days of departure (or within 90 days of departure for Expedition Cruises or Tailor-made Tours) in which case cancellation charges will be applied as detailed in clause 4. The original component deposit (if 28 days or more or Expedition Cruises or Tailor-made Tours) and cancellation charges will apply based on the departure date of your original component (if changing to a later date) regardless of the length of the new component. Any change of departure dates to components that include the Inca Trail Trek, Lares Trek, Train to Machu Picchu, Amazon Jungle in Peru (if optional) or Gorilla Trek will require an additional deposit to be paid.

Any changes to add-ons must be confirmed in writing by the person who made the original booking and must be accompanied by the administration charge per booking in addition to the cost of any add-ons required. Whilst every reasonable effort will be made to accommodate changes and additional requests their availability cannot be guaranteed. Changes to add-ons already booked will incur the administration charge. Add-ons may be added up to one calendar month before departure without charge however.

3b. Changes by Us

While Tucan Travel will use its best endeavours to operate all components as advertised, by entering into this contract the client accepts that it may prove necessary or advisable to vary or modify a component itinerary or its contents due to prevailing local conditions.

Tucan Travel reserves the right at any time either before or during a component to cancel or change any of the facilities, services or prices described (including flights, transport, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes.

If a major change is known to us, the client will be told at the time of booking. If a major change becomes necessary Tucan Travel will inform the client as soon as reasonably possible if there is time before departure. The definition of a major change will depend on the individual component and circumstances and is at the sole discretion of Tucan Travel. When a major change is made the client will have the choice of accepting the change of arrangements, or within seven days notification of the change, purchasing another available component or cancelling the component and obtaining a full refund, provided that the major change is not because of force majeure.

Force majeure is war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, disease, fire or adverse weather conditions, technical or maintenance problems with local transport or Tucan Travel vehicles, changes imposed by cancellation or rescheduling of flights by an airline or main charterer, the alteration of airline or aircraft type, or other similar events beyond the control of Tucan Travel. Tucan Travel is not liable for any penalty charges associated with non-refundable airfares, in the event of a change to a component departure time, date or airport. All costs incurred due to force majeure, such as transport, communication, accommodation, food or other similar items will be passed to the client by way of local surcharges. See clause 6.

4. Cancellation

4a. Cancellation by You

The client may cancel the booking at any time provided that the cancellation is communicated to Tucan Travel in writing. Written notification is essential even if verbal notification of an intention to cancel has been given. Cancellation charges will be applied as shown below calculated from the day written notification is received by Tucan Travel.

In addition to the charges shown below all flights purchased in addition to or in conjunction with your Component are non-refundable and you will be liable for the cost of a new ticket if required.

The date used for calculating cancellation charges will be as follows.

a) Group tours and Expedition Cruises; the date of departure of each component booked.

b) Tailor-made Tours or Add-ons; the date from which the first service of the package (or other component if combined) commences and will apply to all subsequent package services booked.

Group tours or Add-ons;

60 days or more: forfeit of all deposits*.
59 - 28 days: 50 per cent of total cost. 27 days or less: 100 per cent of total cost.

Expedition Cruises or Tailor-made Tours;

90 days or more: forfeit of all deposits*. 89 days or less: 100 per cent of total cost.

*In addition to any flight or similar deposit paid plus any charges in Clauses 1 & 6.

In addition to the above cancellation charges, the full insurance premium is also payable in the event of a cancellation by the client. If the reason for cancellation is covered by the insurance policy, you may be able to reclaim these charges. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilised.

Clients who have booked 2 or more group tours will be subject to the above conditions based on the start dates of each group tour booked. Any discounts or rewards received due to booking additional group tours will be deducted from the refund amount owing for the cancelled group tour or invoiced separately if further payment is required.

4b. Cancellation by Us

Tucan Travel reserves the right to cancel a component in any circumstances but, except for force majeure or the client’s failure to pay the final balance or one of the conditions detailed in Clause 5, will not cancel a component less than 28 days before departure. Unless the client fails to pay the final balance Tucan Travel will, upon cancellation, return all monies paid excluding payment for travel insurance and administration charges or offer an alternative component of comparable standard.

5. Guaranteed Departures and Minimum Numbers

Tucan Travel sets its own minimum numbers for group tours based on logistics and will operate tours once minimum numbers have been reached. In addition, a number of departure dates have been designated as guaranteed. These group tours will generally operate regardless of whether minimum numbers have been achieved unless it is for safety or operational reasons. Tucan Travel’s minimum numbers are as follows:

a) A minimum of 4 persons booked on Adventure Tours.

b) A minimum of 10 persons booked on Overland Tours and Budget Expeditions.

Where minimum numbers have not been achieved on a given departure that has not been designated as guaranteed, Tucan Travel may choose to either operate the group tour with below minimum numbers or cancel the group tour and pay compensation as follows:

More than 28 days: A full refund of monies paid but no further compensation.

27 - 14 days: A full refund of monies paid and a 5 per cent discount on the land cost of a similar replacement group tour (see below).

13 days or less: A full refund of monies paid and a 10 per cent discount on the land cost of a similar replacement group tour (see below).

Notes: Refunds, rewards and discounts referred to here apply only to group tours cancelled within 28 days as a result of failure to achieve minimum numbers. A replacement group tour may be any group tour selected from Tucan Travel up to the value of the original group tour booked. Refunds, rewards and discounts apply to the cost paid for the land content only and exclude local payments, surcharges, add-ons insurance premiums and administration charges.

6. Prices and Surcharges

All prices published in printed brochures and other printed media are “from” prices only and may vary from time to time due to exchange rates, operational costs or travel seasons or years. Correct prices are published on the Tucan Travel website and are valid at the time of booking. No refunds are payable if the price is subsequently reduced and all prices may be subject to surcharges as set out below.

Tucan Travel reserves the right to increase the component price and / or local payment to take account of the following items: entrance charges, government action, currency, operations costs, transportation costs, including the cost of fuel, over flight charges, airport charges and increases in scheduled airfares. Tucan Travel will not surcharge if the increase is less than 2 per cent of the component price (excluding local payments). Tucan Travel may apply the full costs of a surcharge if the increase is 2 per cent or more of the component price (excluding local payments). If the surcharge results in an increase of more than 10 per cent of the component price (excluding local payments) the client may cancel the booking within seven days notification of the surcharge and obtain a full refund.

The above conditions do not apply in the following circumstances:

a) In the event of local flight cancellations, overbooking or rescheduling of departure days and times, Tucan Travel reserves the right to pass on any extra costs to the client. In such cases, the client will have the choice to wait for the next available scheduled flight and miss some tour services included or pay any additional costs associated with upgrades or chartering aircraft as a substitute by way of local surcharges.

b) Increases in Inca Trail Trek, Machu Picchu, Lares Trek, Gorilla Trek, Game Park or similar entrance charges to tourist sites and associated operating costs which will be passed to the client by way of local surcharges as the increases occur.

c) Fuel surcharges due to increases in fuel costs for Expedition Cruises or Tucan Travel vehicles may be applied and invoiced in advance of your departure if there is adequate time to do so. Fuel surcharges may only be known within a limited time before the departure date and are dependent on world and local fuel prices. Any fuel surcharge applied must be paid in full either in advance or by way of local surcharges as advised, failure to pay will result in the client being prevented from joining the component without refund.

7. Travel Insurance

Travel insurance is mandatory for all clients travelling with Tucan Travel. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the component and loss of component monies through cancellation or curtailment of the component for insurable reasons. Tucan Travel is able to assist clients in obtaining a suitable insurance policy. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their component. Clients should satisfy themselves that any travel insurance arranged through Tucan Travel is what they require and should arrange supplementary insurance if need be. The travel insurance cover automatically provided with credit card purchases does not provide adequate cover as standard. Proof of adequate insurance will be requested at the start of your component, failure to provide this will result in the client being prevented from joining the component without refund.

8. Passports, Visas and Vaccinations

It is the responsibility of the client to be in possession of a valid passport, visa permits, vaccinations and preventative medicines as may be required for the duration of the component. Information about these matters or related items is given in good faith but without responsibility on the part of Tucan Travel.

9. Age, Fitness and Participation

All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen component as described by Tucan Travel. Clients are also expected to accept that the components described constitute “Adventure Travel” and that travel to and facilities in developing countries will not be to similar standardswhich they may be accustomed to at home, we do not provide luxury travel. Minors (those under 18 years of age) are accepted on some group tours (unaccompanied with parental consent) and most Tailor-made Travel, Expedition Cruises and Add-ons operated by Tucan Travel at our discretion provided they are accompanied by a parent or guardian who accepts full responsibility for them. Tucan Travel has recommended ages for participation in group tours which act as a guide only. The Budget Expeditions travel style is limited to 18 to 35 years however occasionally Tucan Travel may authorise clients outside these ages to travel if they meet certain criteria. Tucan Travel reserves the absolute right to decline a booking at their discretion.

Clients agree to accept the authority and decisions of Tucan Travel’s employees, tour leaders, and agents whilst on components with Tucan Travel. If in the opinion of such person the health or conduct of a client before or after departure appears likely to endanger the safe, comfortable or happy progress of a component the client may be excluded from all or part of the component. In the case of ill health Tucan Travel may make such arrangements as it sees fit and the associated total costs of these arrangements including expenses of Tucan Travel must be paid for by the client.

If a client is excluded as above or chooses to leave of their own free will or leaves due to ill health or any other reason there will be no refund of the component price, add-ons, surcharges, local payment or any local surcharges. All services forming part of the whole package booked will be forfeit though may be recoverable through your travel insurance in some circumstances.

10. Local Laws

All participants in components operated by Tucan Travel are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve Tucan Travel of all obligations that they may otherwise have under these booking conditions.

11. Illness or Disability

Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the component. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the component in which case all monies paid will be forfeit.

12. If you have a Complaint

If the client has a complaint about any of the component arrangements the client must bring it to the attention of the tour leader or other representative of Tucan Travel at the time so that they may use their best endeavours to rectify the situation. It is only if Tucan Travel is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the client’s ability to claim compensation from Tucan Travel being extinguished or at least reduced.

Should the problem remain unresolved a complaint must be made in writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 28 days of the completion of the component or all claims for compensation will be forfeit. Tucan Travel will endeavour to acknowledge correspondence within 14 days of receipt, and to provide a detailed response to any letter of complaint within 28 days of receipt.

13. Our Responsibilities

The components operated or supplied by Tucan Travel have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of personal risk and exposure to potential hazards over and above those associated with normal “package travel”.

All bookings are accepted on the understanding that such risks and hazards are appreciated by the client and that they undertake all components, services, treks, optional excursions and other activities at their own volition.

a) Where the client does not suffer personal injury, Tucan Travel accepts liability should any part of the component arrangements booked with Tucan Travel not be supplied as described and not be of a reasonable standard. In such a case, Tucan Travel will pay reasonable compensation if the component arrangements had been adversely affected but will pay no compensation if there has been no fault on the part of Tucan Travel or its suppliers and the reason for the failure in the component arrangements was due to force majeure, the client’s fault, the actions of someone unconnected with the component arrangements or could not have been foreseen or avoided by Tucan Travel or its suppliers even if all due care had been exercised.

b) Where the client suffers death or personal injury as a result of an activity forming part of the component arrangements booked with Tucan Travel, Tucan Travel accepts responsibility unless there has been no fault on Tucan Travel’s part or its suppliers and the cause was due to force majeure, the client’s fault, the actions of someone unconnected with the component arrangements or one which neither Tucan Travel nor its suppliers could have anticipated or avoided even if all due care had been exercised.

These conditions are issued on the sole responsibility of Tucan Travel and have been compiled with reasonable care. They are not issued on behalf of, and do not commit any airline whose flights form part of the arrangements. Where air travel on inclusive components is provided by scheduled carriers, their responsibility is limited in accordance with their conditions of carriage.

14. Optional Excursions and Activities

Tucan Travel and our tour leaders and representatives may provide you with information (before departure and/or on tour) about optional activities and excursions which do not form part of your pre-booked holiday arrangements and which are available in the region you are visiting. Tucan Travel has no involvement in any such activities or excursions which are not run, supervised or controlled in any way by us. They are provided by local operators or other providers who are entirely independent and they may or may not have their own public liability insurance. They do not form any part of your contract with Tucan Travel even where we suggest particular operators / providers and / or assist you in booking such activities or excursions in any way. Where a tour leader or representative collects payment for, attends and /or completes, or otherwise assists in booking any such activity or excursion for you, we and the tour leader or representative act solely as a booking agent for the local operator or provider of the activity or excursion with whom you will have a direct contract. The local operator / provider’s terms and conditions will apply. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 13 of our booking conditions will not apply to them. We do not guarantee that any optional activity or excursion mentioned in our brochure, on our website or elsewhere will be available to book during your tour and / or will operate as advertised as these services do not form part of our contract and are not under our control. They may not be available for various reasons. Any prices given in advance are indicative only. We will not be liable if you cannot, for whatever reason, book any such activity or excursion or if the activity or excursion does not operate as advertised.

15. Flight Bookings

Tucan Travel will use its best endeavours to ensure that all flight prices and pre-paid taxes are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, it does not guarantee the fare. The fare can only be guaranteed when the flight booking has been paid for in full by Tucan Travel and a ticket has been issued. Flight bookings cannot be transferred.

16. Brochure / Website / Advertising Material Accuracy

The information contained in our brochure, on our website and in other advertising material is believed correct to the best of our knowledge at the time of publication. Errors may occasionally occur and information may subsequently change, therefore please ensure you check all details of your chosen component (including the price) with us or your travel agent at the time of booking. Tucan Travel cannot be held responsible for any error, omission or unintentional misrepresentation that may appear in the brochure, on our website or in other advertising material.

17. Privacy Policy

In order to process bookings Tucan Travel is required to collect certain personal details from you. These details will usually include the names and addresses of party members, credit / debit or other payment details and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.

We must pass some information on to the relevant suppliers of your travel arrangements (airlines, hotels, transport companies etc.). Such suppliers may be outside continental Europe if your holiday is to take place or involvesuppliers outside these countries. The information may also be provided to security or credit checking companies, public authorities such as customs / immigration if required by them, or as required by law.

Once you have travelled with Tucan Travel, you will be asked to complete a client questionnaire where we will collect details about you and the tour you travelled on. You may also be asked to review your tour on trusted review websites or we may share these reviews with trusted review websites on your behalf.

Social Media: If you make use of any Tucan Travel social media features, either on our website, an App or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider. We may also access information from social media providers about your use of an App that we run on their website.

Photographs, Video & Testimonials: Any image or video taken by any person during your holiday that contains your image or likeness may be used by Tucan Travel for promotional and marketing purposes without charge in all media including but not limited to brochures, website and social media channels. Written feedback supplied to Tucan Travel may also be used in print and online for marketing and advertising purposes. Additionally any photographs, video and text sent to Tucan Travel must be the client’s own and by sending it, the client agrees that Tucan Travel can use it for advertising and marketing purposes.

Except where expressly permitted by the Data Protection Act 1998, Tucan Travel will only deal with the personal details you provide as set out above unless you agree otherwise. We may make contact with you or members of your holiday party by post, email, social media or telephone for the purposes set out. We will also use your information to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future then please let us know as soon as possible. If we do contact you by email about our new brochures or special offers, you will also be able to unsubscribe yourself from our database at this time. Tucan Travel will assume that you do not object to being communicated with unless you have previously opted out or contacted us.

18. Your Financial Security

a) Flight Inclusive Components: Tucan Travel is ATOL Protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 6855. This applies to International and/or National flight inclusive tours or components for clients based in the UK. Many of the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected.

If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases,where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

b) Land Only Components: All clients worldwide are financially protected when booking directly with Tucan Travel.

As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Tucan Travel has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package

Tours Regulations 1992. In the event of Tucan Travel’s insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Tucan Travel. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled you may be able to continue your holiday or claim repatriation to the starting point of your non-flight package.

All components purchased through Tucan Travel's Australia office are protected by a client trust account where monies are held until your departure or the full cost of your services have been paid for by us. This relates mainly to bookings from Australia and New Zealand.

c) Travel Agent bookings: All clients booking through a travel agent are financially protected by the travel agent’s own protection scheme, which you should check carefully before purchasing your travel arrangements. Tucan Travel is not financially liable for bookings due to the insolvency of your travel agent.

19. Foreign Office Advice

Tucan Travel welcomes clients from around the world however as a British registered company the lead is taken from the Foreign & Commonwealth Office Advice Service (FCO) www.fco.gov.uk. Tucan Travel reserves the right to cancel, amend or continue the operation of a tour based on, but not solely restricted to, the advice of the FCO.

20. Tucan Travel Company Information

United Kingdom

Tucan Limited is incorporated in England and Wales with limited liability.
Registered office: 316 Uxbridge Road, Acton, London W3 9QP. Company
Registration Number: 337 0298. VAT Number 702 2687 54.


Tucan Travel Pty Ltd is incorporated in Australia with limited liability.
Registered office: Scott Associates, PO Box 20739, World Square, NSW
2002 ACN: 085 587 659, ABN: 77 085 587 659

Tucan Travel Reviews and Feedback

A selection of reviews from adventure travellers

A selection of reviews from previous travellers

We have a robust post-trip feedback loop, and sometimes people send us extra messages giving us feedback about their trip. Here you can see a selection of reviews from past travellers – enjoy!

Africa Overland Tours

Information on Overland Travel

African Overland Tours and and Safari Packages

Africa is the quintessential continent for overland travel and there are many itinerary options available depending on your plans, time availability and the time of year you’re travelling. A big draw is the wildlife and many overland tours include safari game drives in specialised vehicles.

Introduction to Overland Tours

Information on Overland Travel

What to expect on an Overland Tour

Everything you need to know about overland tours, from a history and overview of the first overland tours, to how to select the best overland tour for you. Advice on how to choose your ideal overland tour and information on what to expect while you're travelling including what the vehicles are like and what participation is required.

Tour Suitability

Tour Suitability

Are You Ready for a Group Tour?

To ensure that you know what to expect when travelling on our group tours, our introduction to how tours work should help you decide whether a Tucan Travel Tour is right for you.

No Credit Card Fees

Pay no fees when you book by card

No Hidden Charges

The price you pay for your tour is the price you see; no last-minute add-ons if you choose to pay by credit card.

Privacy Policy

Privacy Policy

How we look after information about you

Your privacy is very important to us. We have developed the following privacy policy detailing exactly how information about you is used, so you can feel comfortable knowing exactly how we manage any personal information you choose to submit to us.

Giving Something Back

Giving back with LATA

Supporting LATA in Latin America

Tucan Travel helps support the fabulous work that LATA undertakes benefiting local individuals, communities and nature througout Latin America.

Industry Memberships

Top international tour-operator organisations to which we belong

Top international tour-operator organisations to which we belong

Tucan Travel is a member of the world's top tour operator organisations that are committed to a professionalism of service within the adventure tour industry and responsible policies in the countries and regions in wich members operate.

Tucan Travel Overland Vehicles

We proudly own and operate the most modern, powerful vehicles on the road in Africa and South America.

Tucan Travel's overland truck fleet

We proudly own and operate all of our expedition vehicles and we are confident that we drive the best expedition vehicles on the road in South America and Africa today. Our powerful, modern fleet of Mercedes Benz trucks have been specifically designed and professionally engineered to deal with all kinds of challenging terrain.

Our Prices

Our tour and cruise prices represent excellent value for money.

Great value for money

We are often asked why our tours offer such great value for money compared to our competitors. The answer is simple. Our prices take into account full itineraries, high quality accommodation and transport, plus logistical support from our offices worldwide.


Watch Tucan Travel Videos

View our videos put together by Tour Leaders, Office staff and passengers. If you are interested in putting together a video for Tucan Travel or have any footage that you want to share from a past trip, contact our Social Media team.


Join us at a travel show, travel expo or travel talk

Join us at a travel show, expo or travel talk

Meet the Tucan Travel team at a travel show, travel expo, travel event or free presentation and ask our friendly, well-travelled team for personal travel advice. We often have stalls at major travel shows, and host smaller presentations for specific destinations. We're the travel experts and we're here to help!

Responsible Travel Tips

Responsible Travel Tips

How you can help make a difference

In our Responsible Travel policy we are doing our best to foster the positive effects of adventure travel, while minimising our harmful impacts on local communities and their environment. With your help we can really make this happen. Here are a few good ideas about how you can help minimise the negatives and accentuate the positives.

World Land Trust

A respected international conservation organisation

A respected international conservation organisation

The World Land Trust is an international conservation organisation that takes direct action to save rainforest and other biologically important lands. Since it was founded in 1989, it has helped local conservation organisations to purchase and protect over 400,000 acres of threatened habitats in Asia, Europe Central and South America..

Carbon Offset Scheme

Offset a portion of your share of the carbon emissions on your tour

Do something good for the planet

Are you concerned about carbon emissions during your holiday? You can offset a portion of your share of the carbon emissions created while you are on your tour. All donations collected by Tucan Travel are passed on to international conservation charity World Land Trust, which funds conservation projects around the world.

Your Financial Protection

Your financial protection is important to us.

Book your adventure holiday with confidence

Safeguarding your adventure holiday is important to us. We adhere to strict industry standards so you can be sure your adventure holiday is secure and fully protected.


The History of Tucan Travel - privately owned and passionate about adventure travel

Read about our history - privately owned & passionate about adventure travel

Tucan Travel was established in Latin America in 1987 by passionate travellers Pip and Liliana Tyler. In 1997 the couple formed a partnership with Matt Gannan and the company began to expand to worldwide destinations.

How to Book

Book online, direct or through a travel agent

Online, direct through our offices or through an agent

It's easy to book your adventure with us. Contact our friendly, experienced reservations team for assistance or if you prefer, you can book online or via a travel agent. We accept several forms of payment including credit cards, debit cards, cheques, transfers and cash.

Guaranteed Departures

Guaranteed departures mean you can book your tour with confidence.

Book your group tour with confidence

Tucan Travel's guaranteed departures take the guesswork out of planning your adventure and give you the peace of mind to book the tour that suits you.

Client Letters

A selection of reviews from adventure travellers

A selection of letters from previous travellers

We have a robust post-trip feedback loop, and sometimes people send us extra messages giving us feedback about their trip. Here you can see a selection of letters from past travellers – enjoy!


People often think our name is Toucan Travel, whereas it's actually spelled the Spanish way Tucan.

Tucan or Toucan Travel - What's in a name?

People often think our name should be spelled Toucan Travel, but in fact our name comes from the Spanish spelling for the bird with the rather striking bill. Learn more about the toucan and our Latin American roots.

Why Choose Us?

Ten good reasons to choose Tucan Travel for your next adventure holiday

There are at least 10 good reasons to travel with us

When you're taking the holiday of a lifetime you need to choose an established, bonded tour operator you can trust. We are proud to offer excellent quality and value for money in our tours, which give you the chance to experience your chosen destination in an authentic and exciting way.


Awards voted by travellers, travel agents and industry partners

Voted for by travellers, travel agents and industry partners

Tucan Travel has won or been nominated for a number of awards recently. We would like to thank all of the loyal travellers, travel agents and travel industry partners who have supported us and cast their votes in our favour this year.

Responsible Travel Policy

Tucan Travel responsible travel policy

Tucan Travel is committed to responsible travel practices

Tucan Travel has always been a firm supporter of responsible travel but we can't do it without your help. Read the full version of our responsible travel policy for tips and advice about how you can travel responsibly and send us feedback.


Customer Reviews


"One of the best ways to do South America! Stunning sights, unbelievably knowledge tour and local guides and time well spent with lifelong friends. An experience like no other."

Received March 2014

Click here to read more Reviews

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Latest News

New Tours in Africa, India & Nepal

These new tours give you even more choice and flexibility when deciding on a fantastic adventure with Tucan Travel.

Ebola Outbreak

Latest information on travel to east and southern Africa

British Travel Awards 2014

We have been nominated for four British Travel Awards.

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