Your Financial Protection
Book your adventure holiday with confidence
Safeguarding your adventure holiday is important to us. We adhere to strict industry standards so you can be sure your adventure holiday is secure and fully protected.
Tucan Travel is a member of the Association of Independent Tour Operators (AITO). The association is an alliance of around 150 companies dedicated to the provision of quality products, high standards of personal service and customer satisfaction.
The association also offers an independant dispute settlement service for customers. You can read the Charter that Tucan Travel must adhere to here or visit the AITO website at www.aito.co.uk.
As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Tucan Travel has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.
In the event of Tucan Travel's insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Tucan Travel.
In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled you may be able to continue your holiday or claim repatriation to the starting point of your non-flight package.
Any arrangements we have contracted to provide through our Sydney office which includes Australia and New Zealand are fully bonded by the Travel Compensation Fund (TCF number 2/7237). In conjunction with joining the TCF, all members require a travel agents license - our license number is 2TA4884.
For further information, visit the TCF website at www.tcf.org.au.
Tucan Travel is ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 6855. This applies to International and/or National flight inclusive tours or components if purchased from Tucan Travel in the UK. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.
Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
Association of British Travel Agents (ABTA)
From the moment you book with an Association of British Travel Agents Member they’re there to give you advice and assistance. They can also explain how to protect your travel arrangements, so you don’t lose out if your service provider fails financially, and they can help in the unlikely event that things go wrong.
For further information, visit the ABTA website at www.abta.com