Our Offices
Would you like to learn more about our adventures and other services? Do you have a question about a particular destination? Are you ready to book? Our friendly reservations teams in London and Sydney are happy to take your email, phone call or fax enquiry request.
Quick Contacts
| Country | Contact Number | Department | Time Zone | Opening Hours |
| United Kingdom | (+44) 020 8896 1600 | Reservations | London | Mon, Tue, Thu, Fri 9am-6.30pm Wed 10am-6.30pm Sat 9am-1pm |
| United Kingdom | (+44) 0800 804 8435 | Reservations Toll Free | London | Mon, Tue, Thu, Fri 9am-6.30pm Wed 10am-6.30pm Sat 9am-1pm |
| United Kingdom | (+44) 0800 804 8415 | Brochure Request | London | 24 hours |
| Ireland | (+353) 1800 553 559 | Reservations Toll Free | Dublin | Mon, Tue, Thu, Fri 9am-6.30pm Wed 10am-6.30pm Sat 9am-1pm |
| Australia | (+61) 02 9326 6633 | Reservations | Sydney | Mon, Tue, Thu, Fri 9am-5.30pm Wed 10am-5.30pm Sat 9am-1pm |
| Australia | (+61) 1300 769 249 | Reservations Toll Free | Sydney | Mon - Thu 9am-5.30pm Fri 10am-5.30pm Sat 9am-1pm |
| New Zealand | (+64) 0800 444 352 | Reservations Toll Free | Auckland | Mon, Tue, Thu, Fri 11am-7.30pm Wed 12pm-7.30 Sat 11am-3pm |
| NZ Travel Agents | (+64) 09 416 1150 | Destinations Adventure | Auckland | Mon-Fri 9am-5.30pm |
| South Africa | (+27) 0800 983 999 | Reservations Toll Free | Cape Town | Mon, Tue, Thu, Fri 10am-6.30pm Wed 11am-6.30pm Sat 10am-2pm |
| Canada | 1-855-566-8660 | Adventure Center Toll Free |
Toronto | Mon-Fri 9am-8.30pm Sat 11am-8pm |
| Canada | 1-855-566-8660 | Adventure Center Toll Free |
Vancouver | Mon-Fri 6am-5.30pm Sat 8am-5pm |
| USA | 1-855-444-9110 | Reservations Toll Free | New York | Mon, Tue, Thu, Fri 4am-1.30pm Wed 5am-1.30pm Sat 5am-9am |
| USA | 1-855-444-9110 | Reservations Toll Free | San Francisco | Mon, Tue, Thu, Fri 1am-10.30am Wed 2am-10.30am Sat 1am-5am |
London office
For enquiries from UK / Europe / Africa / Middle East / USA / Canada
Address: Tucan Travel, 316 Uxbridge Road, Acton, London W3 9QP, United Kingdom.
Tel: +44 (0)20 8896 1600 Brochure Requests Only: 0800 804 8415 (24 hours, answerphone only) Skype: tucan.bex.uk Fax: +44 (0)20 8896 1400
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Emergency Contact London: Paul Whittle, General Operations Manager, United Kingdom. Tel: +44 (0) 78 9984 3645
Please note: This number is a service for emergency calls only. We respectfully request that you consider the urgency of your enquiry. Non-urgent enquiries should be made during office hours. Please be considerate of time zones.
Opening Hours: Monday, Tuesday, Thursday and Friday: 9am-6.30pm; Wednesday: 10am-6.30pm; Saturday: 9am-1 pm (phone enquiries only on Saturday).
Sydney office
For enquiries from Australia / New Zealand / Rest of the World
Address: Tucan Travel, 217 Alison Road, Randwick, Sydney, NSW 2031, Australia
Tel: +61 (0)2 9326 6633 Toll free: 1300 769 249 Skype: tucan.bex.au Fax: +61 (0)2 9326 5993
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Opening Hours: Monday - Thursday: 9am-5.30pm; Friday: 10am-5.30pm; Saturday: 9am-1 pm (phone enquiries only on Saturday).
Cuzco office
Please note: This office is not a sales office, it is for operations only.
Address: Tucan Travel, Avenida del Sol 616, Office 202, Cuzco, AP0637, Cuzco, Peru (opposite the Qoricancha in the Maximo Nivel building).
Tel: +51 (0)84 241123 Fax: +51 (0)84 248691
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Emergency Contacts: Keiko +51 984 653726 or +51 984 748805 or Zac Lanham +51 984 76 21 64
Please note: These numbers are a service for emergency calls only; we respectfully request that you consider the urgency of your enquiry and please be considerate of time zones. Non-urgent enquiries should be made during office hours.
Opening Hours: Monday-Friday: 9am-5.30pm; Saturday: 9am-1pm. Please note that this office is not a sales office, it is for operations only.
