How we look after information about you

Your privacy is very important to us. We have developed the following privacy policy detailing how information about you is used by Tucan Travel, so you can feel comfortable knowing exactly how we manage any personal information you choose to submit to us.

What personal information do we collect?

We only collect personally identifiable data (such as names, addresses, email addresses and telephone numbers) when our visitors have voluntarily submitted it. Visitors may volunteer personal information in the following circumstances: to subscribe to newsletters, enter competitions, request brochures, make general enquiries and book on-line. We do not collect personal information unless it has been submitted to us. Thus, visitors can visit our site and remain completely anonymous if they so wish.

How do we use your information?

We only use personally identifiable data for the purpose or service that it has been submitted for.  We do not reveal any information we collect from you to any external party without your consent.

Your personally identifiable information is not publicly accessible and is only accessed by Tucan Travel when there is reason to do so (i.e. when we need to provide you with the service that you submitted it for). At any time, you can choose to be removed from our mailing lists. To unsubscribe from an e-newsletter, you can follow the prompts that are published at the end of each newsletter or you can reply to the newsletter asking to be unsubscribed.

Social Media

If you make use of any Tucan Travel social media features, either on our website, an App or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider. We may also access information from social media providers about your use of an App that we run on their website.

Photographs, Video & Testimonials

Any image or video taken by any person during your holiday that contains your image or likeness may be used by Tucan Travel for promotional and marketing purposes without charge in all media including but not limited to brochures, website and social media channels. Written feedback supplied to Tucan Travel may also be used in print and online for marketing and advertising purposes. Additionally any photographs, video and text sent to Tucan Travel must be the client’s own and by sending it, the client agrees that Tucan Travel can use it for advertising and marketing purposes.

Links to Other Sites

Our website contains links to several third party websites. Tucan Travel cannot take any responsibility for the contents of these external websites nor their respective privacy policies. You should always review the privacy statements on the new internet sites that you visit.

Legal Disclaimer

Tucan Travel reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any legal investigation.

Privacy Legislation

Tucan Travel supports the Privacy Amendments (Private Sector) Act 2000 (Britain) and the subsequent amendments to this Act, and the 10 privacy Principles that the Act introduces.


If you have any questions or would like to know more about our privacy policy, please e-mail us.